EN

Systems Administrator

Company etv
Reference # etv085
Published 28/11/2019
Contract Type Permanent
Salary Market Related
Location Johannesburg, Gauteng, South Africa
Introduction
eNCA: SOUTH AFRICA'S MOST WATCHED TV NEWS CHANNEL. eNCA is South Africa’s most trusted independent TV and online news brand. It launched on June 1st, 2008 to become the country’s first 24-hour television news service.

Reporting to the HOD: Information Technology.

The Systems Administrator provides technical support for the day to day operations of the organization’s ICT Broadcast environment through the provision of technical support and advice to users across multiple locations, platforms and technologies. System administrator is required to work shifts including weekends.


1.Support
•Supporting and assisting in all business Applications of eMedia business:
oVirtual Environment: VmWare
oMicrosoft: SCCM, Exchange, Active Directory, Server 2012 - 2016
oAdditional: Sage VIP (Payroll, ESS, HR)
oDatabase: SQL, Oracle
oStorage: Netapp, Compellent
oDesktop Environment: Windows, Linux, Office 365
•Installing new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
•Installing and configuring systems such as Asset Management applications.
•Developing and maintaining installation and configuration procedures.
•Contributing to and maintain system standards.

2.Operations coordination
•Remediating any problem escalated efficiently.
•Performing daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
•Performing regular security monitoring to identify any possible intrusions.
•Performing daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
•Performing regular file archival and purge as necessary.
•Creating, changing, and deleting user accounts per request.
•Providing support per request from various constituencies.
•Investigating and troubleshooting issues.
•Repairing and recovering from hardware or software failures.
•Coordinating and communicating with impacted constituencies.
•Complying with approved asset procedure.

3.System Administration and Support
•Provision of 1st level operational support on to all Business applications.
•Providing 1st level support on other new applications.
•Providing 1st level support to integrated ICT systems.
•Analysing, enhancing and consolidating business requirements.
•Analysing current system processes and design functional requirements.
•Assisting in designing Project management planning and implementation.
•Assisting in business readiness processes to prepare organization in implementing new systems.
•Monitoring End-User training on process and system’s usage.

4.Maintenance
•Managing servers and networking equipment including installing, maintaining and upgrading of Linux and Microsoft Windows based servers and desktops
•Ensuring high availability and acceptable levels of performance of mission critical host computer resources.
•Applying operating system updates, patches, and configuration changes.
•Maintaining backups and perform regular testing in compliance with the backup policy.
•Maintaining disaster recovery protocols and participate in regular testing.
•Analyse system logs and identify potential issues with computer systems.
•Quickly arranging repair for hardware in occasion of server hardware failure.
•Managing user accounts, resetting passwords
•Identifying areas for streamlining or improvement of processes, systems or networking and discuss with the Senior System Administrators.

5.Communication
•Providing solutions in a timeous and professional manner to users for support tickets raised.
•Escalating support tickets that cannot be resolved timeously to a more senior member of the team, along with any relevant information or suggestions.
•Providing good input and detailed diagnostics when escalating to senior staff members and management.
•Ensuring that all interactions with users, clients and vendors are professional and positive.

6.Documentation
•Recording meaningful and detailed root cause as well as actions taken against logged calls.
•Ensuring routine processes are documented.
•Ensuring asset inventory is maintained

7.Information Security
•Adhering to applicable information security procedures and policies as updated from time to time.
•Reporting any information security incidents or potential information security threats to Senior Systems Administrators.
•Taking a proactive approach to information security

Key Performance Indicators:
1.Ensures maintenance of IT assets are up-to-date and keep accurate record of all IT assets required to deliver services and take steps ensure maximum reliability and availability to support the business
2.Records, classify and prioritise incidents: Document, apply and test the identified solutions or workarounds and perform recovery actions to restore the IT-related service
3.Escalate issues, keep informed, advise and receive instructions
4.Supports team, work collaboratively to contribute to achieving the team’s business outcomes
5.Participate in meetings to represent work group perspective and share information
6.Participate in discussions and decisions regarding implementation of innovation and best practice Clients/customers
7.Resolve issues and provide solutions to problems
8.Provide strategic advice for business improvement
9.Provide technological advice to improve day to day business performance
10.Provide technical and/or hardware support services
11.Ensure compliance with company rules and approved policies and procedures
12.Take responsibility for the allotted work and work independently
13.Communication ability that includes both verbal and written
14.Effective listening skills
15.Ability to ask for assistance or questions at the right time
16.Effective working techniques where queries are asked promptly, and help is requested as necessary to conduct work
17.Logging and escalating calls when needed to with the appropriate vendors, then following up on the logged calls if needed
18.Confidentiality with regard to the information being processed and stored
19.Customer satisfaction
Job Functions Information Technology
Industries Broadcasting / Transmitting,Media
Requirements
Education: Degree or diploma in Information Technology or any IT related qualification.
Languages: Business English
Experience: Minimum 5 years relevant experience

Specific Professional Competencies:
•Flexibility in a rapidly changing environment
•Product Knowledge and Industry Experience
•Leadership Skills, Strong Oral and Written Communication Skills
•Broadcast Information Technology advantageous
•At least 3 years in managing Microsoft deployed systems
•Knowledge of Networking technologies, TCP/IP, DHCP, DNS
•Knowledge of Microsoft products (OS + Applications such as SCCM, Exchange, SQL, etc)
•Knowledge of Apple Mac hardware and software
•Knowledge of Virtual Environments (VMWARE\HyperV\Xen)
•Knowledge of databases and networking infrastructures
•Friendly, dedicated and a team player
•Ability to work under pressure and meet deadlines
•Own transport essential
Job Closing Date 05/12/2019
Share on
 
Last Updated: 2 days ago [19.12.01.15]
Webserver: SkillsMap (NLBB)